Privacy Policy
At RamaCare Polyclinic, we respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UAE Personal Data Protection Law (PDPL) and applicable DHA and MOHAP regulations.
1. Information We Collect
We collect only the information necessary to provide safe, effective, and compliant healthcare services.
Personal Information
- Full name, date of birth, gender
- Contact details (phone number, email address, residential address)
- Emergency contact information
Medical Information
- Medical history, diagnoses, and consultation notes
- Laboratory test results, imaging reports, and prescriptions
- Treatment-related photos or videos (where clinically required and with consent)
Financial Information
- Payment details related to services
- Invoices, receipts, and insurance information for billing and claims processing
Digital & Online Data
- IP address and basic website usage data
- Cookies and analytics data
- Information submitted through online forms or appointment requests
2. How We Use Your Data
Your data is used strictly for legitimate healthcare and operational purposes
- Delivering medical, wellness, and aesthetic treatments safely
- Scheduling appointments and managing patient records
- Billing, insurance processing, and payment management
- Compliance with UAE healthcare laws and regulatory requirements
- Communicating appointment reminders, treatment updates, or clinic-related notices
- Internal research, quality improvement, and operational analysis (using anonymized data where possible)
3. Legal Basis for Processing
We process personal data only when one or more of the following apply
- It is required to provide medical treatment or healthcare services
- It is necessary to comply with UAE laws, PDPL, DHA, and MOHAP regulations
- It is required to fulfill contractual obligations, such as payments or insurance claims
- Explicit consent has been provided (e.g., for marketing or promotional communications)
5. Patient Rights
Under UAE data protection laws, you have the right to
- Access your personal and medical information
- Request correction of inaccurate or incomplete data
- Request deletion of personal data where legally permitted
- Withdraw consent for non-essential data processing
- Opt out of marketing or promotional communications
To exercise these rights, please contact us at:
📧 query@ramacarepolyclinic.comWe aim to respond to all valid requests within 30 days.
6. Data Security & Retention
How we protect and store your information
- All records are stored securely in compliance with PDPL and DHA standards
- Access to data is restricted to authorized personnel only
- Medical and financial records are retained for a minimum of 5 years, or longer if required by law
- Data that is no longer required is securely deleted or anonymized
8. Third-Party Services & Data Transfers
Working with external providers
- Some services (such as payment processing or insurance platforms) are managed by third-party providers
- These providers process data according to their own privacy policies
- All third-party agreements include strict data protection and confidentiality clauses
9. Marketing Communications
Your control over promotional messages
- Marketing messages are sent only if you have provided explicit consent
- You may withdraw consent at any time by contacting: query@ramacarepolyclinic.com
10. Policy Updates
Keeping our policy current
- This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes
- The most recent version will always be available on the RamaCare Polyclinic website
Contact Us
For questions about this policy, please contact us